There is a strategic approach to move much of the core technologies to the cloud versus traditional approaches of buying software, hardware/servers, and managing them on-premise. Microsoft's big push to go to the cloud with Microsoft Dynamics CRM Online 2011 is a great solution for small/medium to large enterprise organizations.
However, if you are looking for a complete cloud solution soup to nuts there are a couple of holes I have noted todate. However, with the ability to purchase services and plugins via the marketplace many of these holes maybe filled quickly by other Microsoft Partners and the CRM support community.
One to note is the abscence of a cloud solution for the Microsoft Dynamics CRM Online Email Router. The email router allows for auto tracking of emails going in and out of the CRM platform. One essential benefit is to setup an admin user's profile linked to workflows to send automated emails out using an email engine vs. relying on that particular users Outlook plugin to be up and running.
I have found a couple of hosting partners that will host the email router for customers who want to go completely to cloud vs. having to install this on a desktop/server that they must own and manage.
Copyright © 2014 Dave Neal
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