Customer Relationship Management (CRM) is a business strategy that utilizes vital customer information to reduce cost and increase profitability, and having a Microsoft partner will enhance the strategy even more. CRM gathers information from all data sources within and outside an organization to create an individualized, real-time image of each customer.
Believing that technology enables you to best support the business, sales processes, and clients, a reputable company should offer Microsoft Dynamics CRM 2011, a fully integrated CRM system that allows you to keep an accurate profile of your customers from first contact through post-sales. This Microsoft partner program includes tools that will enhance your company’s sales, marketing and customer service and is integrated with Microsoft Outlook and other Office productivity applications, so it’s a fast, flexible and affordable solution to your company’s marketing and sales needs.
In order to really get an understanding for what having a Microsoft partner in CRM means, find a company that offers an interactive website, complete with a free 30-day trial of Microsoft Dynamics CRM 2011. If you’re not sure where to start to increase your company’s sales and business strategy, look for a Microsoft partner that offers both online and by-appointment CRM Needs Assessments to pinpoint exactly where your strengths and weaknesses are and progress from there. Their CRM services and training will optimize your business and sales plan by integrating them in to the CRM solution.
The website should also offer a free online training module with video enhancements to help you understand what having a Microsoft partner in CRM is all about. If the company is truly knowledgeable about this, you’ll be able to read blogs and plenty of tips and sales coaching information on the website, as well as information on other issues that may arise.
The entire process of working with a Microsoft partner in CRM begins with an assessment. Once the assessment is complete, you will review the results with one of the company’s sales coach and Microsoft certified crm software engineer to discuss solutions and recommendations. Action plans are developed to pinpoint areas that need improvement and can be conducted in-person or online. Timelines can be set with periodic reviews to check your company’s progress.
In 2002, Neal and Associates Business Consultants, Inc. (NABC) opened their corporate office in Phoenix, AZ. A Microsoft Dynamics Gold Certified Business Solution, their approach to business starts with the concept that business is based on selling and their services through technology and is designed to improve sales performance. With more than 100-years of combined business experience, from a variety of backgrounds, the founders have consulted with hundreds of major companies as well as operating several of their own businesses.
Copyright © 2014 Dave Neal
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