Customer Relationship Management (CRM) is a business strategy that utilizes vital customer information to reduce cost and increase profitability, and having a Microsoft partner will enhance the strategy even more. CRM gathers information from all data sources within and outside an organization to create an individualized, real-time image of each customer.
Believing that technology enables you to best support the business, sales processes, and clients, a reputable company should offer Microsoft Dynamics CRM 2011, a fully integrated CRM system that allows you to keep an accurate profile of your customers from first contact through post-sales. This Microsoft partner program includes tools that will enhance your company’s sales, marketing and customer service and is integrated with Microsoft Outlook and other Office productivity applications, so it’s a fast, flexible and affordable solution to your company’s marketing and sales needs.
In order to really get an understanding for what having a Microsoft partner in CRM means, find a company that offers an interactive website, complete with a free 30-day trial of Microsoft Dynamics CRM 2011. If you’re not sure where to start to increase your company’s sales and business strategy, look for a Microsoft partner that offers both online and by-appointment CRM Needs Assessments to pinpoint exactly where your strengths and weaknesses are and progress from there. Their CRM services and training will optimize your business and sales plan by integrating them in to the CRM solution.
The website should also offer a free online training module with video enhancements to help you understand what having a Microsoft partner in CRM is all about. If the company is truly knowledgeable about this, you’ll be able to read blogs and plenty of tips and sales coaching information on the website, as well as information on other issues that may arise.
The entire process of working with a Microsoft partner in CRM begins with an assessment. Once the assessment is complete, you will review the results with one of the company’s sales coach and Microsoft certified crm software engineer to discuss solutions and recommendations. Action plans are developed to pinpoint areas that need improvement and can be conducted in-person or online. Timelines can be set with periodic reviews to check your company’s progress.
In 2002, Neal and Associates Business Consultants, Inc. (NABC) opened their corporate office in Phoenix, AZ. A Microsoft Dynamics Gold Certified Business Solution, their approach to business starts with the concept that business is based on selling and their services through technology and is designed to improve sales performance. With more than 100-years of combined business experience, from a variety of backgrounds, the founders have consulted with hundreds of major companies as well as operating several of their own businesses.
Copyright © 2014 Dave Neal
Are you looking for a company to provide sales training for your business in Phoenix? If so, there are some important considerations to make when choosing a sales training firm. Does the firm you’re considering have a proven formula for success? Before you let a company sell you their sales training, be sure that they can provide the results you are looking for--increased sales for your company.
Neal and Associates Business Consultants, Inc. in Phoenix uses the K4 Sales Success Formula ™. This approach integrates four training modules to give you the best results for your business. The first step is knowing yourself. They use the Psycho-Geometrics® system to appraise the strengths and weaknesses of your sales professionals. The second component is knowing your customer. They will instruct your employees on how to determine their best target customers. The third step is knowing the numbers. Neal and Associates uses the LAPS calculator tool to help you track past sales numbers and set future goals. The fourth and final step is knowing your method. This involves improving employee skills in order to carry out your chosen methods effectively.
Another important consideration in choosing a sales training company is convenience. Do you want to set aside the time and expense to transport all your employees to one location for a training seminar? This has the advantage of giving your employees the opportunity to focus solely on the task at hand, but it can be pricey. Would you prefer an online training session that employees can complete from their individual locations? Many companies offer their sales training programs via web for the convenience of busy professionals.
You should also consider whether you want a complete training program, or if you would prefer to purchase individual products for your company's use, such as the Psycho-Geometrics® system.
Many sales training companies offer a free sales assessment, which can help to give you some insight to the company you are considering for your sales training program. That initial encounter through the free sales assessment costs you nothing but gives you the opportunity to evaluate the products and professionals you may be choosing. Also consider whether the company you are considering offers a free trial of the software they recommend. Having the opportunity to road test a product before you commit to purchase is a huge perk.
In the Phoenix area, Neal and Associates Business Consultants, Inc. is a leader in sales training, and their services are tailored to meet the needs of your business.
Copyright © 2014 Dave Neal
Our Blogs are Authored by various members of the NEALABC team.