Years ago I had the pleasure of meeting Dr. W. Edwards Deming the preeminent statistician, professor, author, lecturer who was instrumental in helping Japan become of manufacturing power after World War II. We met briefly at the Imperial Hotel in Tokyo Japan.
He was a big guy with boundless energy, passionate about his work and a straight blunt talker.
He is best known for his Deming prize of excellence and the PDCA (Plan, Do, Check, Act) Cycle to ensure processes are in place and quality of goods and services are achieved.
He’s often quoted as saying, “If you can’t describe what you’re doing as a process, you don’t know what you’re doing!”
If we stop and think about it, everything we do in business can be captured in a process and certainly must be if we want to have repeatable outcomes. As he preached every activity and job is a part of a process, and it takes training to instill the courage to break with tradition.
If want to take your organization to the next level reading Dr. Deming’s 14 principles for transforming a business is a great place to start.
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